Definitions used in this Policy

Personal data

Any information relating to an identified natural person or an identifiable natural person.

Processing

Any action or set of actions performed on Personal data or a set of personal data.

Controller

A natural or legal person, public authority, agency or other body that, alone or jointly with others, determines the purposes and means of the processing of personal data.

Processor

A natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.

Data subject

A natural person whose Personal data is processed.

Child

A natural person under 16 years of age.

How we use your personal data

We use your personal information in order to provide information about the company Gavrilović d.o.o. and its products and to improve your user experience;

We only use your personal information on legal grounds such as legislation, contractual relations and legitimate interests (e.g. job applications, video surveillance, GPS) or with your consent (contests, promotions, marketing activities).

Open job applications

The data you send us through open job applications is processed exclusively for the purposes of performing the selection procedure for employment and is kept for a maximum of six months.

Video surveillance

If you find yourself in our premises at the address of the Gavrilović headquarters, we would like to inform you that the facilities are under video surveillance, of which you will be notified via stickers and a notice by the Controller. Video surveillance is used for the purpose of protecting people and property, intellectual property and food safety. The personal data collected is a video. Data provided by the data subject is processed within a period of 6 (six) months, and later only if so determined by a special contract or positive legal regulations or if the evidence is in judicial, administrative, arbitration or other equivalent proceedings.

GPS – official vehicles and mobile applications

Vehicles and mobile applications can be equipped with a GPS system that we use for the purpose of tracking vehicles to protect assets and tracking employees for the purpose of recording working hours. We keep the data we would collect using the GPS system for 6 (six) years. The data we collect includes GPS longitude and GPS latitude, UTC: input and output code and full name.

For promotions and contests

Gavrilović d.o.o. occasionally organises contests and competitions. Personal data collected in this way is only processed for the purpose of realising the competition or contest (e.g. the announcement of the winner’s name for contacting the winner, delivery of the prize, etc.). To participate in the contest or competition, we need your full name, e-mail, phone number and address for the delivery of the prize. We may also ask you for additional information defined by the rules of the contest or competition (e.g. invoice number from the purchased goods, etc.). We will delete the collected data after 6 months from the date of the announcement of the winner.

For contests, we also process your personal data necessary in order to fulfil the legal obligations.

We reserve the right to anonymise the collected personal data and to use such data. We will only use data outside the scope of the Policy when it is anonymous.
We may process your personal data for additional purposes, which are consistent with the original purpose for which the data was collected. To do this, we ensure the following:

a) the link between the purpose, context and nature of personal data is conducive to further processing;
b) further processing will in no way harm your interests and
c) there will always be certain protection for data processing.

We will always inform you about further processing and its purpose.

Marketing

We may collect and use your personal information for marketing by email, telephone and mail.

We may send you certain marketing communications (including electronic marketing communications to existing customers) if it is in our legitimate interest to do so for marketing and business development purposes.

However, we will always obtain your consent to direct marketing communications where required to do so by law, and if we intend to disclose your personal information to any third party for the purposes of such marketing.

If you wish to stop receiving marketing communications, you may contact us at any time using the contacts listed below or by email at marketing@gavrilovic.hr

Inquiries/Praises/Complaints

Your opinion is important to us!

If you have questions about our products, want to praise them or complain about them, on our page you will find the information that will allow you to get in touch with us in one of the following ways that suits you best:

– via our free consumer phone 0800 1690 every day from 00:00 to 24:00.
– by e-mail to the following address: jelica@gavrilovic.hr; reklamacije@gavrilovic.hr
– written by mail to the address Gavrilović d.o.o., Gavrilovićev trg 1, 44250 Petrinja with the indication “Complaint“.
– in person by submitting a written complaint at the address of the headquarters, Gavrilovićev trg 1, 44250 Petrinja.

The legal basis for data processing is a legal obligation, because we are obliged to ensure communication with you as our consumers and to respond to your inquiries and complaints in accordance with positive legal regulations.

The personal data necessary to process your inquiry/complaint are:

– name and surname
– phone/mobile number
– e-mail
– home address

In case you do not want to provide your data, we will not be able to process your inquiry/complaint.

If you contact us via the free consumer phone or via e-mail, the personal data you leave us is automatically stored and processed exclusively to respond to your inquiry/complaint.

Our complaints team will confirm the receipt of the complaint without delay, and will respond to you within 15 days from the day of receipt of the complaint and state the merits of the complaint.

Records of written consumer complaints are kept for five years from the date of receipt of the written complaint.

As a consumer, we will not forward your personal data to any third party contrary to the regulations governing the protection of personal data.

Our partner Hrvatski telekom d.o.o., Radnička cesta 21, 10000 Zagreb, is responsible for the free consumer telephone, which, in accordance with the contract, takes all necessary measures to protect your data.

Information on cookies

We use cookies and/or similar technologies to track user movements and collect user information. This is done in order to improve the user experience.

A cookie is a small text document stored on your computer. Cookies store information that helps a site work. You can control your cookies at the browser level. Choosing to disable cookies may interfere with the use of certain features.

We use cookies for the following purposes:

Necessary cookies – you need these cookies to use important functions on our site, such as logging in. These cookies do not collect any personal information.

Analytical cookies – we use these cookies to track the use and performance of our site and services.

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and in accordance with your interests. Additionally, they are used to limit the number of times you see an ad. They are most often placed on the site by the advertising network with the permission of the site operator. These cookies remember that you visited the site and this information is shared with other bodies, such as advertisers. Targeting and advertising cookies are often related to the functionality of the site, which is provided by other bodies.

You can find out more about cookies in our Cookie Policy.